Voice-First Customer Retention Specialist

TalentOS; Augusta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

TalentOS is hiring Customer Retention Specialists (Voice Only) in Augusta, GA. The role involves handling inbound and outbound customer calls focused on retention, issue resolution, and product promotion. Ideal candidates have a minimum of 1 year in call centers, with strong communication and problem-solving skills. This position offers an opportunity to work in a fast-paced environment where meeting performance metrics is essential. Benefits are provided by the client, varying by location and employment status.

Qualifications

• Minimum 1 year of call center experience required.
• Strong verbal communication and negotiation skills needed.
• Customer-first mindset with excellent interpersonal skills essential.

Responsibilities

• Handle inbound retention-related calls and promote products.
• Negotiate and process service changes and account requests.
• Meet performance metrics for call quality and customer satisfaction.

Skills

Call center experience

Customer retention

Sales skills

Communication skills

Problem-solving

Job description

TalentOS is hiring Customer Retention Specialists (Voice Only) in Augusta, GA. The role involves handling inbound and outbound customer calls focused on retention, issue resolution, and product promotion. Ideal candidates have a minimum of 1 year in call centers, with strong communication and problem-solving skills. This position offers an opportunity to work in a fast-paced environment where meeting performance metrics is essential. Benefits are provided by the client, varying by location and employment status.