Remote Tier 1 Customer Retention Specialist

Retention Express, LLC; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading BPO contact support center in Atlanta seeks a Tier 1 Customer Retention Specialist. The role emphasizes preserving customer relationships through high-volume call management and resolving billing inquiries. Ideal candidates will excel in communication and possess the ability to multitask effectively using various tech tools. Experience in customer service and retention efforts is essential. The position allows for a work-from-home environment, supporting high inbound call volumes.

Qualifications

• Proven experience in customer service handling high-volume ticket resolutions.
• Strong verbal and written communication skills.
• Ability to negotiate effectively with customers.

Responsibilities

• Manage high call volumes daily while resolving complex billing inquiries.
• Ensure customer satisfaction and loyalty through effective retention efforts.
• Utilize tech tools effectively to enhance customer interactions.

Skills

Customer service expertise

Excellent communication

Problem-solving

Tech-savviness

Multitasking

Tools

Zendesk

Fresh Desk

Google Suite

POS systems

CRM software

Job description

A leading BPO contact support center in Atlanta seeks a Tier 1 Customer Retention Specialist. The role emphasizes preserving customer relationships through high-volume call management and resolving billing inquiries. Ideal candidates will excel in communication and possess the ability to multitask effectively using various tech tools. Experience in customer service and retention efforts is essential. The position allows for a work-from-home environment, supporting high inbound call volumes.