Customer Retention Specialist

TalentOS; Augusta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

TalentOS is hiring Customer Retention Specialists (Voice Only) in Augusta, GA. The role involves handling inbound and outbound customer calls focused on retention, issue resolution, and product promotion. Ideal candidates have a minimum of 1 year in call centers, with strong communication and problem-solving skills. This position offers an opportunity to work in a fast-paced environment where meeting performance metrics is essential. Benefits are provided by the client, varying by location and employment status.

Qualifications

• Minimum 1 year of call center experience required.
• Strong verbal communication and negotiation skills needed.
• Customer-first mindset with excellent interpersonal skills essential.

Responsibilities

• Handle inbound retention-related calls and promote products.
• Negotiate and process service changes and account requests.
• Meet performance metrics for call quality and customer satisfaction.

Skills

Call center experience

Customer retention

Sales skills

Communication skills

Problem-solving

Job description

TalentOS is hiring Customer Retention Specialists (Voice Only) for a client. In this role, you will handle inbound and outbound customer calls focused on service retention, issue resolution, and product promotion.

This position is ideal for candidates with call center, retention, or sales experience who perform well in a fast‑paced, customer‑focused contact center environment.

What You’ll Do

• Handle inbound retention‑related calls
• Promote and retain products and services while addressing customer concerns
• Negotiate and process save offers, service changes, and account requests
• Deliver professional, empathetic customer service over the phone
• Clearly explain fees, policies, promotions, and account adjustments
• Identify customer needs and recommend appropriate solutions
• Follow structured call flows and retention strategies
• Actively listen, problem‑solve, and de‑escalate customer issues
• Meet performance metrics including call quality, retention rate, and customer satisfaction
• Accurately document customer interactions in required systems

What We’re Looking For

• Minimum 1 year of call center experience
• Previous experience in customer retention, sales, or upselling preferred
• Strong verbal communication and negotiation skills
• Customer‑first mindset with excellent interpersonal skills
• Ability to multitask in a performance‑driven environment
• Comfortable working with scripts, metrics, and multiple systems
• Reliable attendance and schedule adherence
• Voice‑only (phone‑based) customer interactions
• Structured schedules and performance expectations
• Team‑oriented call center environment

Benefits are offered by the client and may vary by location and employment status.