Voice Engineer – Augusta

Piedmont Healthcare Inc.; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Piedmont Healthcare Inc. is seeking a telecommunications systems professional to support, maintain, and implement our enterprise infrastructure in Augusta, GA. You will administer Cisco Call Manager and related voicemails, IVR, and video/web conferencing systems.

The role requires hands-on experience with telecom hardware and software, including current Cisco Call Manager versions, with a focus on reliable, scalable communications for our healthcare operations.

Qualifications

• H.S. Diploma or GED required.
• Associate's Degree in telecommunications, Computer Science, Information Systems or closely-related field preferred.
• 3 years of hands-on experience installing, implementing, configuring, programming, and maintaining telecommunications equipment, video conferencing equipment, and voice/data equipment including current versions of Cisco Call Manager required.

Responsibilities

• Assist with support, maintenance and implementation of the telecommunications infrastructure for the enterprise.
• Administer the telecommunications infrastructure and its software, including Cisco Call Manager, call accounting systems, voicemail, IVR, video conferencing systems and web conferencing systems.

Skills

Telecommunications systems

Video conferencing

Voice/data equipment

Education

High School Diploma or GED

Associate's Degree in telecommunications/CS/IS

Tools

Cisco Call Manager

Video conferencing systems

Voice/data equipment

Job description

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

This role is responsible for assisting with the support, maintenance and implementation of the telecommunications infrastructure for the enterprise. This includes the administration of the telecommunications infrastructure and its associated software, including Cisco Call Manager, call accounting systems, voice mail, interactive voice response, video conferencing systems and web conferencing systems.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree from a recognized college or university in telecommunications, Computer Science, Information Systems or closely-related field Preferred

Work Experience

• 3 years of experience including hands-on knowledge of the installation, implementation, configuring, programming, and maintenance of telecommunications equipment, video conferencing equipment, and voice/data equipment including current versions of Cisco Call Manager Required

Licenses and Certifications

• None Required
• CCNA - Cisco Certified Network Technician Cisco Certified Network Analyst - Voice on currently supported Cisco Unified Collaboration products Preferred

Business Unit : Company Name

Piedmont Healthcare Corporate