Voice Architect

TekStream Solutions; Huntsville (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

A technology solutions company in Huntsville, Alabama seeks a Lead Voice Engineer to manage telephony systems and lead a team of engineers. The ideal candidate will have extensive experience in telephony equipment and a strong technical background. Responsibilities include overseeing customer service, guiding team members, and conducting preventive maintenance inspections. The role requires strong troubleshooting skills and the ability to work independently in a dynamic environment.

Qualifications

• 10+ years of relevant experience.
• 10+ years of telephony equipment troubleshooting and issue resolution and repair.
• 10+ years’ experience troubleshooting complex routing and switching issues.
• 10+ years’ experience configuring telephony switches, routers, network appliances, and Session Border Controllers.

Responsibilities

• Lead a team of Voice Engineers.
• Ensure high level of customer service and end-user support.
• Mentorship of junior telephony engineers.
• Research security vulnerabilities and update the System Security Plan.
• Lifecycle management of both hardware and software.
• Ensure operational continuity within telephony environments.

Skills

Advanced troubleshooting skills with telephony systems

Strong written and verbal communication skills

Strong troubleshooting and root cause analysis skills

Ability to lead in a team environment

Strong interpersonal skills

Ability to create and document installation and user instructions

Ability to generate and interpret network drawings and specifications

Ability to identify different colors and telecom color codes

Lifting of heavy objects of up to 50 pounds

Education

BS degree in Information Technology, Computer Science or related field

Tools

Cisco Communications Manager

Cisco Unity Connections

Cisco Unified Contact Center Express

Session Manager

Microsoft phone system

Cisco and Oracle Session Border Controller

Cisco Switches and Routers

VMware Servers

Job description

2 weeks ago Be among the first 25 applicants

This position will Lead a team of Voice Engineers designing future improvements, daily operations, maintenance, and troubleshooting of the voice system.

Responsibilities

• Demonstrating a high level of customer service, professionalism, and end-user support across all centers.
• Demonstrate leadership ability to guide local team members at all centers with issues related to telephony.
• Mentorship of junior telephony engineers.
• Research security vulnerabilities and update the System Security Plan.
• Lifecycle management of both hardware and software.
• Demonstrated experience designing modern telephony systems.
• Experience with Cisco Telephony to include Cisco Communications Manager, Cisco Unity Connections, Cisco Unified Contact Center Express, Session Manager.
• Demonstrate expert knowledge in the SIP, SRTP, RTP, T1, PRI, SSL, and certificate management.
• Experience with Microsoft phone system to include Survivable Branch Appliances and Direct Routing.
• Experience with Cisco and Oracle Session Border Controller.
• Experience with Cisco Switches and Routers.
• Understanding of Firewalls and troubleshooting firewall rules.
• Installing, supporting, and/or maintaining IT and telephony equipment for both legacy and new installations.
• Performing and leading technical analysis of telephony software, hardware and transmission equipment using various diagnostic tools in support of efficient operations.
• Ensuring any changes performed within the telephony environment result in an operation system and the end users are not impacted by loss of service.
• Perform preventative maintenance inspections and ongoing patching of telephony equipment.
• Support and lead root cause analysis activities of telephony incidents across all centers.
• Leading incident resolutions across all centers according to service level agreements for this Voice Service Line.
• Completing work with a minimal level of guidance and direction.
• Independent work within guidelines and policies.
• Develop engineering documents supporting telephony system.

Qualifications

• BS degree in Information Technology, Computer Science or related field with 10 years of experience or 15 years of experience in lieu of degree.
• 10+ years of relevant experience.
• 10+ years of telephony equipment troubleshooting and issue resolution and repair.
• 10+ years’ experience troubleshooting complex routing and switching issues.
• 10+ years’ experience configuring telephony switches, routers, network appliances, VMware Servers, and Session Border Controllers.

Skills

• Advanced troubleshooting skills with telephony systems.
• Strong written and verbal communication skills.
• Strong troubleshooting and root cause analysis skills.
• Ability to lead in a team environment to resolve technical issues in a dynamic environment.
• Strong interpersonal skills to collaborate with clients and team members effectively.
• Ability to create and document installation and user instructions.
• Ability to generate and interpret network drawings and specifications.
• Ability to identify different colors and telecom color codes.
• Lifting of heavy objects of up to 50 pounds.