Cisco Voice Engineer (Project-Based)

The Intersect Group; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

The Intersect Group is seeking a professional specializing in Cisco voice solutions for project-based initiatives in the United States. Key responsibilities include leading engineering efforts, configuring voice systems, and providing ongoing support. Candidates must have at least 3 years of experience with Cisco Unified Communications Manager and understanding of VoIP protocols. Preferred qualifications include relevant Cisco certifications. This role focuses on optimizing voice network reliability and performance.

Qualifications

• 3+ years of experience with Cisco Voice solutions in medium to large enterprises.
• Hands-on expertise with CUCM and voice gateways.
• Solid understanding of voice-related LAN/WAN networking fundamentals.

Responsibilities

• Lead solution engineering efforts for Cisco voice environment implementations.
• Design, deploy, and maintain Cisco voice applications.
• Monitor and optimize voice network performance.

Skills

Cisco Voice solutions

Cisco Unified Communications Manager

LAN/WAN networking

Troubleshooting voice networks

VoIP protocols (SIP, H.323, MGCP)

Tools

Cisco IP telephony devices

Job description

Responsibilities

• Lead solution engineering efforts for project-based initiatives, delivering well-defined and properly scoped Cisco voice environment implementations aligned with project objectives.
• Design, deploy, and maintain Cisco Unified Communications Manager (CUCM), Unity Connection, and related voice applications.
• Configure and support Cisco IP telephony devices, including phones, gateways, and voice routers.
• Provide end-user training and ongoing support for voice systems and devices.
• Monitor voice network performance and implement improvements to optimize reliability and efficiency.
• Perform regular system upgrades, patching, and backups to ensure performance, stability, and security.
• Troubleshoot and resolve voice-related issues, including call quality problems and system outages.
• Collaborate with network, security, and systems teams to ensure seamless integration of voice and data networks.
• Document configurations, processes, and troubleshooting procedures to support internal knowledge sharing.

Required Skills & Experience

• Strong experience with Cisco Voice solutions in medium to large enterprise environments (3+ years).
• Hands‑on expertise with Cisco Unified Communications Manager (CUCM), Unity Connection, and Cisco voice gateways.
• Solid understanding of LAN/WAN networking fundamentals as they relate to voice systems.
• Proficiency in troubleshooting voice networks, including QoS, dial plans, and call routing.
• Experience working with VoIP protocols such as SIP, H.323, and MGCP.
• Experience defining project scope, planning, and execution.

Preferred Qualifications

• Cisco certifications such as CCNA, CCNP, or similar.
• Previous experience working within a Managed Services Provider (MSP) environment.