Voice Engineer - Cypress, TX

Georgia IT, Inc.; Cypress (TX); On-site; USD 85,000 - 120,000; Part time

Job summary

A leading IT solutions firm located in Cypress, Texas is seeking an experienced Account Manager for IT Talent Acquisition. This mid-senior level contract position involves designing and supporting LAN/WAN/WLAN networks, configuring Cisco and Fortinet devices, and troubleshooting incidents. The ideal candidate has strong expertise in cloud and on-prem networking environments as well as experience with UCaaS platforms. This role offers the opportunity to work within a dynamic IT environment and contribute to various technology projects.

Qualifications

• Experience in Cisco hardware and software configurations.
• Familiarity with cloud UCaaS platforms and Contact Centers.
• Proficient in Juniper wireless/switching administration.

Responsibilities

• Design, implement, and support LAN/WAN/WLAN across multi-site and cloud environments.
• Configure and administer Cisco devices and manage Fortinet policies.
• Troubleshoot performance and incidents while maintaining documentation.
• Operate Cisco Wireless Controllers and optimize enterprise Wi‑Fi.
• Support Cisco voice and SIP trunks, QoS, and dial plans.
• Integrate cloud UCaaS and Contact Center solutions.
• Troubleshoot performance issues; maintain runbooks and change records.
• Plan and execute upgrades with minimal downtime.

Skills

Cisco: FTD, Meraki, Catalyst, Nexus, Wireless Controllers, ISE, CUCM

UC/CC: Cloud UCaaS platforms and Contact Center (UCCX/UCCE/Webex CC)

Juniper: Wireless/switching administration

Cloud and on-prem networking

UCaaS platforms

Contact Center

Cloud networking

Job description

Account Manager | IT Talent Acquisition Specialist | Team Lead

Work Location: Cypress, Texas.

Rate: DOE.

Key Responsibilities

• Design, implement, and support LAN/WAN/WLAN across multi-site and cloud environments.
• Configure and administer Cisco FTD, Cisco ISE, Meraki, Catalyst, and Nexus.
• Manage Fortinet FortiGate policies (NAT, VPN, ACLs) and network segmentation.
• Operate Cisco Wireless Controllers and optimize enterprise Wi‑Fi.
• Support Cisco voice (CUCM/Call Manager on‑prem), SIP trunks/SBCs, QoS, and dial plan changes.
• Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC).
• Troubleshoot performance and incidents; maintain diagrams, runbooks, and change records.
• Plan/execute upgrades, patches, and lifecycle refreshes with minimal downtime.

Required Skills

• Cisco: FTD, Meraki (switching), Catalyst, Nexus, Wireless Controllers, ISE, CUCM (on‑prem Call Manager), VoIP/Voice, SIP, QoS.
• UC/CC: Cloud UCaaS platforms and Contact Center (UCCX/UCCE/Webex CC preferred).
• Juniper: Wireless/switching administration (operations, upgrades, tuning).
• Environments: Cloud and on‑prem networking; routing/switching, HA/DR, monitoring/observability.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology and Business Development
• IT Services and IT Consulting and IT System Training and Support

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