VMI Vending Support Specialist | Onsite & Remote Tech

Production Tool Supply Company LLC; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Attendance Awards

Tuition Reimbursement

401(k) with Company Match

Health Insurance

Vision & Dental

Disability & Life Insurance

EAP

Job summary

PTSolutions, a leading vending and industrial tool provider, is seeking a VMI Specialist based in Dallas, TX. You will install, troubleshoot, and maintain tool and MRO vending machines at customer sites, with training provided. Remote support from your branch location is possible, but some hands-on visits are required.

You will handle service tickets, maintain machine inventory, and coordinate with sales teams to optimize customer programs. Travel is 20%.

Qualifications

• Plans and organizes tasks and duties to meet goals under pressure.
• Self-directed with high productivity and organization.
• Customer-focused attitude with team collaboration.
• Excellent verbal and written communication skills.
• Strong problem solving and deductive reasoning abilities.
• Proficient with Windows, Outlook, Excel and Teams.

Responsibilities

• Set up, program and troubleshoot vending machines and related tools.
• Answer calls daily and create/log service tickets.
• Maintain accurate machine inventory remotely and onsite.
• Communicate with customer personnel in a timely, professional manner.
• Respond quickly to replenishment needs and add product lines.
• Keep service levels and processes efficient with improvements.
• Coordinate with local Sales, Sales Manager and VMI Manager.
• Prepare and complete orders for delivery or pickup.
• Receive and sort materials according to standards.
• Assist on other projects as needed.
• Travel up to 20% to customer sites.

Skills

Task prioritization

Self-motivation

Customer focus

Communication skills

Problem solving

MS Office (Outlook, Excel, Teams)

Education

High School Diploma or GED Equivalency

Job description

PTSolutions, a leading vending and industrial tool provider, is seeking a VMI Specialist based in Dallas, TX. You will install, troubleshoot, and maintain tool and MRO vending machines at customer sites, with training provided. Remote support from your branch location is possible, but some hands-on visits are required.

You will handle service tickets, maintain machine inventory, and coordinate with sales teams to optimize customer programs. Travel is 20%.