Vending Support Specialist

PTSolutions; Roanoke (VA); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

401(k) with company match

Tuition reimbursement

Company-paid health insurance

Job summary

PTSolutions is seeking a Vending Support Specialist in Roanoke, VA, to install and maintain industrial vending machines for customers. This role involves both onsite visits and limited remote support, requiring strong customer service and organizational skills.

Key responsibilities include troubleshooting vending machines, responding to service requests, and coordinating with sales teams. Competitive pay, benefits, and growth opportunities are offered.

Qualifications

• Must be 21 or older to drive a company vehicle.
• Valid driver’s license with clean driving record required.

Responsibilities

• Install, maintain, troubleshoot, and repair vending machines.
• Respond to calls and create service tickets.
• Maintain accurate inventory for each machine.
• Coordinate with local sales regarding customer accounts.
• Prepare and complete orders according to schedule.

Skills

Customer-centric attitude

Excellent verbal communication

Problem-solving skills

Productivity and organization

Education

High School Diploma or GED equivalency

Tools

Microsoft Office (Outlook & Excel)

Windows Computer

Job description

PTSolutions is a leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and over 1,000,000 square feet of warehouse space, PTSolutions continues to expand its product offerings while guaranteeing responsive personal service and same‑day shipping.

Job Summary

We are seeking a Vending Support Specialist to support our customers’ manufacturing processes by installing, maintaining, troubleshooting, and repairing tool and MRO industrial vending machines located in their facilities. The role requires a mix of onsite visits and remote support, with limited travel (approximately 20%) within the local area.

Key Responsibilities

• Set up, program, and troubleshoot tool & MRO industrial vending machines.
• Answer and respond to multiple calls daily while creating and logging service tickets.
• Maintain an accurate inventory for each machine, updating remotely or onsite as required.
• Communicate with customer personnel in a timely, professional, and courteous manner.
• Respond quickly to customer demand for replenishment and additional product lines in their VMI programs.
• Maintain quality service levels and process efficiencies while contributing to continuous departmental improvements.
• Coordinate with local Field Sales, Sales Managers, and VMI Managers regarding customer accounts and best practices.
• Prepare and complete orders for delivery or pickup according to schedule (pick, load, pack, wrap, label, ship).
• Receive, sort, and place materials or items on racks, shelves, or in bins according to organizational standards.
• Assist with other projects and duties as business needs arise.
• Travel up to 20% of the time.

Required Qualifications

• Age 21 or older in order to drive a company vehicle.
• Valid driver’s license with a clean driving record.
• High School Diploma or GED equivalency.

Preferred Qualifications

• Ability to plan and organize tasks to achieve goals while remaining calm and professional under pressure.
• Self‑directed with a high level of productivity and personal organization despite frequent interruptions.
• Customer‑centric attitude and a desire to contribute to a customer‑focused company.
• Excellent verbal, written, and interpersonal communication skills.
• Strong problem‑solving and deductive reasoning skills.
• Proficient use of a Windows computer, Microsoft Office (Outlook & Excel), and Teams.

Benefits

• First shift and no weekends.
• Paid holidays, paid vacation, and attendance awards.
• Competitive pay with overtime eligibility.
• Growth opportunities locally and nationally; promotions from within.
• Tuition reimbursement.
• 401(k) with company match.
• PPO medical, vision, and company‑paid dental.
• Company‑paid short‑term disability, long‑term disability, life insurance, and EAP.
• Voluntary employee/ spouse/ child life insurance; accident, hospital indemnity, and critical illness insurance.
• More information available at www.pts-tools.com.

Location & Travel

This position is based in the Roanoke, VA facility. Candidates must reside in the area and be authorized to work in the United States.

Equal Employment Opportunity

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keyword

Vendor Managed Inventory (VMI) Specialist

If your experience aligns with the above description, we invite you to apply and become part of our growing team.