VMI Support Technician – Industrial Tools

PTSolutions; Broussard (LA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

401(k) with company match

Tuition reimbursement

Job summary

PTSolutions is seeking a Vending Support Specialist based in Broussard, LA. The role focuses on installing, maintaining, troubleshooting, and repairing tool and MRO industrial vending machines at customer sites, with remote support from the reporting branch and onsite visits as needed.

You will handle service tickets, maintain machine inventories, and coordinate with local sales teams to ensure smooth operations and timely replenishments.

Qualifications

• Must be 21+ to drive a company vehicle.
• Valid driver’s license with a clean driving record.
• High School Diploma or GED Equivalency.

Responsibilities

• Set up, program, and troubleshoot tool & MRO industrial vending machines.
• Answer and respond to multiple calls daily while creating & logging service tickets.
• Regularly maintain an accurate inventory for each machine at each customer; remotely via the machine data & onsite as required.
• Communicate with all customer personnel in a timely, professional, and courteous manner.
• Quickly respond to customer demand for replenishment & additional product lines in their VMI programs.
• Maintain quality service levels and process efficiencies while providing for continuous departmental improvements.
• Coordinate with local Field Sales, Sales Manager, and VMI Manager regarding customer accounts & best practices.
• Prepare and complete orders for delivery or pickup according to schedule (pick, load, pack, wrap, label, ship).
• Receive, sort, and place materials or items on racks, shelves, or in bins according to organizational standards.
• Assist with other projects & duties when the business needs require.
• Travel: 20%

Skills

Communication skills

Problem solving

Organizational skills

Microsoft Office

Self-directed

Education

High School Diploma or GED

Tools

Windows

Outlook

Excel

Teams

Job description

PTSolutions is seeking a Vending Support Specialist based in Broussard, LA. The role focuses on installing, maintaining, troubleshooting, and repairing tool and MRO industrial vending machines at customer sites, with remote support from the reporting branch and onsite visits as needed.

You will handle service tickets, maintain machine inventories, and coordinate with local sales teams to ensure smooth operations and timely replenishments.