VLMS Tech Support & Data Tools Specialist

The Edward Via College of Osteopathic Medicine; Blacksburg, Northern (VA, KY); Hybrid; USD 45,000 - 50,000; Full time

Job summary

The Edward Via College of Osteopathic Medicine (VCOM) is seeking a VLMS Technical Support Staff member to provide frontline technical assistance and issue resolution for the VLMS/Syndromic Surveillance Research Project.

Reporting to the VLMS CMO and Vice President of Research, you will deliver high-quality support, assist with data management tasks in early stages, and contribute to an innovative, technical team focused on reliable system operations and user education.

Qualifications

• Education: Associate’s degree in computer science or related field or work equivalency.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manners.
• Ability to explain technical issues to technical and nontechnical employees and customers, in written documents, verbal instruction, or video recordings.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Responsibilities

• Provide users with solutions and assisting in troubleshooting.
• Continue product support and education to all users.
• Assist Data Scientist with beginning stages of Data Management within VLMS.
• Be part of an innovative, technical team led by VLMS CMO and the Vice President of Research.

Skills

Verbal and written communication

Interpersonal and customer service

Telephone etiquette

Explain technical issues clearly

Analytical and problem-solving

Microsoft Office proficiency

Education

Associate’s degree in computer science or related field

Bachelor’s degree preferred

Job description

The Edward Via College of Osteopathic Medicine (VCOM) is seeking a VLMS Technical Support Staff member to provide frontline technical assistance and issue resolution for the VLMS/Syndromic Surveillance Research Project.

Reporting to the VLMS CMO and Vice President of Research, you will deliver high-quality support, assist with data management tasks in early stages, and contribute to an innovative, technical team focused on reliable system operations and user education.