Remote MT/MLS Lab Scientist & Client Services

VCU Health; Richmond (VA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

VCU Health in Richmond, VA is seeking a Medical Technologist Client Services Representative (MT CSR) to act as the technical liaison between the Department of Pathology and the VCUHS environment. You will provide accurate laboratory results and critical data to physicians and clinicians, while maintaining HIPAA compliance and delivering professional customer service.

This role requires ability to work rotating weekends and on-call shifts, with an initial onsite period before remote work is

Qualifications

• Bachelor’s Degree in Medical Technology from an accredited program.
• Master’s Degree in Clinical Laboratory Science is preferred.

Responsibilities

• Provides customer service and laboratory-related communication regarding specimen collection, submission and reporting of laboratory results to healthcare providers in a timely manner.
• Handles incoming and outgoing communication with different customer groups.
• Provides accurate and timely technical results, critical results, and information to requesting physicians and other healthcare providers.
• Communicates patient results clearly accurately and effectively to laboratory clients in a timely manner.
• Serves as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures.
• Serves as a dispatch service for lab related courier needs.
• Assist with training new staff.
• Performs area-specific support duties.
• Performs other duties as assigned.

Skills

Customer service

Laboratory communication

HIPAA compliance

On-call availability

Team collaboration

Education

Bachelor’s Degree in Medical Technology

Master’s Degree in Clinical Laboratory Science

Job description

VCU Health in Richmond, VA is seeking a Medical Technologist Client Services Representative (MT CSR) to act as the technical liaison between the Department of Pathology and the VCUHS environment. You will provide accurate laboratory results and critical data to physicians and clinicians, while maintaining HIPAA compliance and delivering professional customer service.

This role requires ability to work rotating weekends and on-call shifts, with an initial onsite period before remote work is