Vital Records Customer Advocate (Hybrid)

Doc PersonalBeratung GmbH; South Carolina; Presencial; USD 34.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Sick leave

Paid holidays

Parental leave

Health, dental, vision, disability, &.

Descripción de la vacante

Doc PersonalBeratung GmbH seeks an on-site Customer Service Representative to assist residents with vital records requests, ensure accurate data entry, and issue certified documents. You will handle amendments and provide guidance on discrepancies while performing essential clerical tasks.

Applicants should be bilingual in Spanish, have a relevant degree or several years of clerical/CSS experience, and demonstrate strong data accuracy. This role emphasizes compliance and exceptional service.

Formación

• Bilingual in Spanish is preferred; associate or bachelor's degree or six years of clerical experience may substitute.
• Three years of customer service experience and two years of cashiering/banking experience preferred.
• Ability to type 45 wpm (on-site test) required.

Responsabilidades

• Assist on-site customers for vital records services and document entitlement.
• Enter data from applications into the vital records system and process fees.
• Issue certified copies and advise on discrepancies or missing records.
• Initiate amendments (affidavits, paternity acknowledgments, legitimations, court orders).
• Perform general clerical duties (filing, organizing, light cleaning).
• Other duties as assigned.

Conocimientos

Bilingual in Spanish

Typing 45 wpm

Customer service experience

Educación

Associate or Bachelor's degree

High school diploma

Herramientas

None

Descripción del empleo

Doc PersonalBeratung GmbH seeks an on-site Customer Service Representative to assist residents with vital records requests, ensure accurate data entry, and issue certified documents. You will handle amendments and provide guidance on discrepancies while performing essential clerical tasks.

Applicants should be bilingual in Spanish, have a relevant degree or several years of clerical/CSS experience, and demonstrate strong data accuracy. This role emphasizes compliance and exceptional service.