Vital Records Customer Service Specialist (Hybrid)

State of South Carolina; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Vacation leave 15 days

Sick leave 15 days

13 paid holidays

Paid parental leave

Health, dental, vision, life insurance

Deferred compensation program

Retirement options (SCRS)

State ORP option

Job summary

State of South Carolina’s Department of Public Health is seeking a Customer Service Representative to assist on-site customers with vital records, enter data, and issue certified copies. The role entails processing amendments like affidavits and court orders while maintaining fee accountability and accuracy.

Responsibilities include supporting clerical tasks and ensuring adherence to policies, with a potential hybrid work arrangement after 12 months.

Qualifications

• High school diploma with relevant program experience; bachelor’s degree may substitute.
• Three years of customer service experience required.
• Two years of cashiering or banking experience preferred.
• Typing at least 45 wpm; on-site test may be required.
• Bilingual in Spanish desirable.

Responsibilities

• Assist on-site customers for vital records services and advise on document eligibility.
• Enter data from applications into the electronic vital records system and issue certified copies.
• Process amendments including affidavits, paternity acknowledgements, and court orders.
• Handle clerical duties such as filing, organizing, and basic office maintenance.
• Ensure accuracy and accountability of fees and documentation for audits.

Skills

Customer service

Clerical experience

Typing 45 wpm

Bilingual Spanish

Cashiering

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Vital records system

Job description

State of South Carolina’s Department of Public Health is seeking a Customer Service Representative to assist on-site customers with vital records, enter data, and issue certified copies. The role entails processing amendments like affidavits and court orders while maintaining fee accountability and accuracy.

Responsibilities include supporting clerical tasks and ensuring adherence to policies, with a potential hybrid work arrangement after 12 months.