Vital Records Customer Service Specialist

Doc PersonalBeratung GmbH; South Carolina; Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

15 days Annual Leave

15 days Sick Leave

13 Paid Holidays

Paid Parental Leave

Comprehensive health, dental, vision &

Retirement options (SCRS/State ORP)

Job summary

South Carolina Department of Public Health is seeking a Customer Service Representative to assist on-site customers with vital records, process applications, and ensure accuracy in data entry and fee handling.

The role requires a high school diploma with potential for a bachelor's degree substitution; bilingual abilities and a focus on compliance are valued. The position includes potential hybrid work after 12 months and a comprehensive benefits package.

Qualifications

• Assist on-site customers with vital records applications and eligibility.
• Enter data into electronic system and handle fees securely.
• Process amendments and certifications per policy; maintain accuracy.

Responsibilities

• Assist customers completing applications for certified copies of vital records.
• Screen applications for necessary information and entitlement to documents.
• Enter data into the electronic vital records system and reconcile discrepancies for audit purposes.
• Initiate amendments by affidavits of correction, paternity acknowledgments, legitimations, and court orders.
• Handle filing, organizing, and general clerical tasks.

Skills

Customer service

Typing 45 wpm

Education

High school diploma

Bachelor's degree substitution

Job description

South Carolina Department of Public Health is seeking a Customer Service Representative to assist on-site customers with vital records, process applications, and ensure accuracy in data entry and fee handling.

The role requires a high school diploma with potential for a bachelor's degree substitution; bilingual abilities and a focus on compliance are valued. The position includes potential hybrid work after 12 months and a comprehensive benefits package.