Vital Records Customer Care Specialist - Hybrid

Doc PersonalBeratung GmbH; Spartanburg (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

15 days Annual Leave (Vacation)

15 days Sick Leave

13 Paid Holidays

Parental Leave

Health, dental, vision insurance

Retirement options

Job summary

Doc PersonalBeratung GmbH in Spartanburg, SC seeks a detail-oriented clerk to assist customers with vital records applications and to enter data into the vital records system. You will screen applications for required information and ensure entitlement to documents.

The role involves handling certified copies, advising on discrepancies, and supporting clerical tasks, with emphasis on accuracy and compliance with state policies.

Qualifications

• A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.
• A minimum of three (3) years of customer service experience, two (2) years of face cashiering or banking experience. Typing at 45 wpm required (on-site test).

Responsibilities

• Assist customers in completing applications for certified copies of vital events.
• Screen applications for necessary information and entitlement to documents.
• Issue certified copies of vital records and advise on discrepancies or missing records.
• Enter data from applications into the electronic vital records system.
• Follow policies regarding security paper and fee collection/receipting.
• Reconcile discrepancies for audit purposes and initiate amendments by affidavits of correction, paternity acknowledgments, legitimations, and court orders.
• Assist in filing, organizing, and general office maintenance.

Skills

Customer service

Typing speed 45 wpm

Education

High school diploma

Bachelor's degree substituted for experience

Tools

Vital Records System

Job description

Doc PersonalBeratung GmbH in Spartanburg, SC seeks a detail-oriented clerk to assist customers with vital records applications and to enter data into the vital records system. You will screen applications for required information and ensure entitlement to documents.

The role involves handling certified copies, advising on discrepancies, and supporting clerical tasks, with emphasis on accuracy and compliance with state policies.