Hybrid Vital Records Customer Specialist

State of South Carolina; South Carolina; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

15 days Annual (Vacation) Leave per yr

15 days Sick Leave per yr

13 Paid Holidays

Paid Parental Leave

Health, dental, vision, and life ins.

S.C. Deferred Compensation Program

Retirement plans: SCRS and ORP

Job summary

State of South Carolina's Department of Public Health seeks a Customer Service Representative to assist on-site customers seeking vital records, process applications, enter data, collect fees, and issue documents in a controlled environment.

With a high school diploma or higher, three years of customer service and cashiering experience, typing 45 wpm, bilingual Spanish ability preferred, and a commitment to accuracy and privacy.

Qualifications

• A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.
• Three (3) years of customer service experience, two (2) years of face cashiering or banking experience. Ability to type at a corrected rate of 45 wpm (on-site test required).
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.
• Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
• Bilingual in Spanish, associate or bachelor's degree, and/or six (6) years of responsible clerical experience.

Responsibilities

• Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or when no record is found.
• Enters data from application into electronic vital records system; Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes.
• Following established policies initiate amendments by affidavits of correction, paternity acknowledgements, legitimations, and court orders; initiates the establishment of delayed certificates.
• Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning.
• Performs other duties and tasks as assigned related to the position.

Job description

State of South Carolina's Department of Public Health seeks a Customer Service Representative to assist on-site customers seeking vital records, process applications, enter data, collect fees, and issue documents in a controlled environment.

With a high school diploma or higher, three years of customer service and cashiering experience, typing 45 wpm, bilingual Spanish ability preferred, and a commitment to accuracy and privacy.