Vital Records Customer Service Specialist (Hybrid)

Doc PersonalBeratung GmbH; Sumter (SC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Paid holidays

Parental leave

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Retirement plans

Job summary

The South Carolina Department of Public Health is hiring a Customer Service Representative to assist on-site customers for vital records services. Under supervision you will handle applications, issue certified copies, process amendments, and ensure accurate data entry with fee accountability and audit-ready records.

This full-time position requires a high school diploma (bachelor’s degree may substitute) and three years of customer service experience, with two years of cashiering or banking

Qualifications

• Handles applications for certified copies of vital events and checks for entitlement of documents.
• Enters data into electronic vital records system and reconciles fees for audit purposes.
• Assists in processing amendments and establishing delayed certificates.

Responsibilities

• Assist customers in completing applications for certified copies of vital records.
• Enter data into the vital records system and reconcile fees.
• Initiate amendments by affidavits of correction, paternity acknowledgements, legitimations, and court orders.
• Perform clerical duties such as filing and organizing.

Skills

Customer service

Data entry

Cash handling

Attention to detail

Typing 45 wpm

Education

High school diploma

Job description

The South Carolina Department of Public Health is hiring a Customer Service Representative to assist on-site customers for vital records services. Under supervision you will handle applications, issue certified copies, process amendments, and ensure accurate data entry with fee accountability and audit-ready records.

This full-time position requires a high school diploma (bachelor’s degree may substitute) and three years of customer service experience, with two years of cashiering or banking