Vital Records & Corrections Associate

WV Department of Human Services; West Virginia; On-site; USD 36,000 - 44,000; Full time

Job summary

WV Department of Human Services seeks a staff member to provide direct customer service for corrections and amendments of birth and death certificates. You will communicate with public, hospitals and clerks by phone, in person or in writing and help documents workflow while logging changes into the change software.

The role supports maintaining electronic databases for paternity affidavits and adoptions and performs other duties as assigned within the correction unit.

Qualifications

• Direct customer service for birth/death certificate corrections and amendments.
• Communicate policies and procedures by phone, in person or in writing.
• Assist with workflow documentation and logging changes in the change software.

Responsibilities

• Provide direct customer service for corrections and amendments of birth and death certificates.
• Maintain electronic databases of paternity affidavits and adoption logs.
• Log all changes into the change software and assist with reporting workflows.

Skills

Customer service

Education

Bachelor's degree

Tools

Change software

Job description

WV Department of Human Services seeks a staff member to provide direct customer service for corrections and amendments of birth and death certificates. You will communicate with public, hospitals and clerks by phone, in person or in writing and help documents workflow while logging changes into the change software.

The role supports maintaining electronic databases for paternity affidavits and adoptions and performs other duties as assigned within the correction unit.