Vital Records Customer Service Supervisor - Hybrid

State-of-South-Carolina; South Carolina; Vor Ort; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

15 days Annual Leave

15 days Sick Leave

13 Paid Holidays

Parental Leave

Health, dental, vision, and life ins.

Deferred Compensation

SCRS / ORP retirement options

Zusammenfassung

South Carolina Department of Public Health seeks an On-Site Customer Service Supervisor to assist on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptance of information, entitlement of requested documents, receipt and accountability of fees, and issuance of documents.

Responsibilities include monitoring performance and supervising a regional office, training staff on procedures, assisting with amendments,

Qualifikationen

• High school diploma and relevant program experience.
• Six years of clerical experience including two years cashiering/banking.
• Three years’ experience with confidential records.
• Two years’ supervisory experience or vital records experience.
• Typing speed of 45 wpm on-site test.

Aufgaben

• Monitor performance and supervise a regional office of Vital Records staff; approve work time, leave, and cash drawers.
• Assist and advise staff on requests and amendments for records accuracy.
• Support Regional Coordinator with data collection and monthly coordination meetings.
• Assist customers with applications for certified copies of vital events.
• Follow established policies and procedures.

Kenntnisse

Customer service

Supervisory experience

Cash handling

Staff training

Data collection

Communication skills

Ausbildung

High school diploma

Associate or Bachelor's degree

Jobbeschreibung

South Carolina Department of Public Health seeks an On-Site Customer Service Supervisor to assist on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptance of information, entitlement of requested documents, receipt and accountability of fees, and issuance of documents.

Responsibilities include monitoring performance and supervising a regional office, training staff on procedures, assisting with amendments,