Health and Human Resources Associate

WV Department of Human Services; West Virginia; On-site; USD 36,000 - 44,000; Full time

Job summary

WV Department of Human Services seeks a staff member to provide direct customer service for corrections and amendments of birth and death certificates. You will communicate with public, hospitals and clerks by phone, in person or in writing and help documents workflow while logging changes into the change software.

The role supports maintaining electronic databases for paternity affidavits and adoptions and performs other duties as assigned within the correction unit.

Qualifications

• Direct customer service for birth/death certificate corrections and amendments.
• Communicate policies and procedures by phone, in person or in writing.
• Assist with workflow documentation and logging changes in the change software.

Responsibilities

• Provide direct customer service for corrections and amendments of birth and death certificates.
• Maintain electronic databases of paternity affidavits and adoption logs.
• Log all changes into the change software and assist with reporting workflows.

Skills

Customer service

Education

Bachelor's degree

Tools

Change software

Job description

Nature of Work

Under general supervision works in the correction unit. Provide direct customer service for corrections and amendments of birth and death certificates including minor corrections, adoptions, paternity additions, delayed birth and death registration and voluntary paternity establishment. Help maintain electronic database of paternity affidavits and adoption logs. Communicate by telephone, in person and/or in writing, policies and procedures to public, hospitals, attorneys and county clerks. Assists with documentation of workflow for reporting. Log all changes into the change software. Other duties as assigned.

Under general supervision works in the correction unit. Provide direct customer service for corrections and amendments of birth and death certificates including minor corrections, adoptions, paternity additions, delayed birth and death registration and voluntary paternity establishment. Help maintain electronic database of paternity affidavits and adoption logs. Communicate by telephone, in person and/or in writing, policies and procedures to public, hospitals, attorneys and county clerks. Assists with documentation of workflow for reporting. Log all changes into the change software. Other duties as assigned.

Minimum Qualifications

Training: Graduation from an accredited four-year college or university.

Substitution: Full-time or equivalent part-time paid experience in paraprofessional or responsible clerical work at a level consistent with the work performed by an Office Assistant III and which required application of state and federal laws and/or guidelines, may be substituted for the required training on a year-for-year basis.