Vital Records Clerk – Bilingual (Spanish) – Entry Level

Prince George's co.; Cheverly (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Prince George's County Health Department seeks a Vital Records Clerk (General Clerk I/II) to support the Vital Records Division in Cheverly, MD. This entry-level role handles front desk duties, records processing, and customer inquiries with a focus on accuracy and compliance.

Responsibilities include answering phones, assisting with record requests, verifying IDs, and maintaining logs, with bilingual Spanish helpful for serving a diverse community.

Qualifications

• Answer telephones and assist with appointments and inquiries.
• Customer service in English and Spanish (preferred).
• Process vital records requests with proper identification and forms.

Responsibilities

• Answer telephones and address customer needs including setting up appointments, answering questions, and redirecting calls.
• Provide service and support to customers who speak English and/or Spanish.
• Assist customers at front desk with record requests, completing applications, payments required, and other general questions.
• Review record applications and identification to ensure compliance with state requirements for vital record requests.
• Greet visitors and customers at vital records office and deescalate situations.
• Maintain logs of incoming mail and calls to the Vital Records Office.

Skills

Bilingual in Spanish

Education

High School Diploma or GED

Job description

Prince George's County Health Department seeks a Vital Records Clerk (General Clerk I/II) to support the Vital Records Division in Cheverly, MD. This entry-level role handles front desk duties, records processing, and customer inquiries with a focus on accuracy and compliance.

Responsibilities include answering phones, assisting with record requests, verifying IDs, and maintaining logs, with bilingual Spanish helpful for serving a diverse community.