Vital Records Clerk

Prince George's co.; Cheverly (MD); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Prince George's County Health Department seeks a Vital Records Clerk (General Clerk I/II) to support the Vital Records Division in Cheverly, MD. This entry-level role handles front desk duties, records processing, and customer inquiries with a focus on accuracy and compliance.

Responsibilities include answering phones, assisting with record requests, verifying IDs, and maintaining logs, with bilingual Spanish helpful for serving a diverse community.

Qualifications

• Answer telephones and assist with appointments and inquiries.
• Customer service in English and Spanish (preferred).
• Process vital records requests with proper identification and forms.

Responsabilités

• Answer telephones and address customer needs including setting up appointments, answering questions, and redirecting calls.
• Provide service and support to customers who speak English and/or Spanish.
• Assist customers at front desk with record requests, completing applications, payments required, and other general questions.
• Review record applications and identification to ensure compliance with state requirements for vital record requests.
• Greet visitors and customers at vital records office and deescalate situations.
• Maintain logs of incoming mail and calls to the Vital Records Office.

Connaissances

Bilingual in Spanish

Formation

High School Diploma or GED

Description du poste

Come join our team!

Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

Prince George's County Health Department is currently seeking qualified applicants to fill a Vital Records Clerk (General Clerk I/II) grade A6 position, in the Vital Records Division.

About the Position

This is dually allocated entry level work involving a number of simple clerical processes which may include: alphabetizing, filing, tabulating, coding, sorting, telephone/reception duties, typing, processing routine records, and key entering and retrieving data. Work in this class can be learned readily by on-the-job training and is performed with in accordance established policies and procedures. Work assignments are usually routine and repetitive in nature and are performed under close supervision. Work performance is evaluated in terms of quantity, quality and accuracy. Incumbents may be required to work a rotating shift.

About the Agency

The Prince George's County Health Department's (PGCHD) vision is that all Prince Georgians are their healthiest at every age and every stage. Their mission is to lead, engage, and empower our community to work collaboratively towards disease prevention, health equity, and total well-being. The PGCHD works to protect and support the public's health through numerous services that range from restaurant inspections and disease tracking to care coordination and health promotion. The department is composed of four divisions: Behavioral Health Services, Environmental Health and Disease Control, Family Health Services, and Health and Wellness, supported by the Office of Administration, Office of Human Resources and the Office of the Health Officer. The mandate of the department has been, and will remain, broad. This plan emphasizes improving core functions and operations, including protecting the public from health threats, implementing strategies to support healthy living, and maintaining a focus on vulnerable populations, while developing efficient internal processes to support these activities.

• Answers telephones and addresses customer needs including setting up appointments, answering questions, and redirecting calls as needed.
• Provides service and support to customers who speak English and/or Spanish.
• Assists customers at front desk with record requests, completing applications, payments required, and other general questions.
• Reviews record applications and identification to ensure compliance with state requirements for vital record requests.
• Greets visitors and customers at vital records office and deescalates situations.
• Maintains logs of incoming mail and calls to the Vital Records Office.

Minimum Qualifications

• High school diploma or G.E.D. certificate.

Preferred Qualifications

• Bilingual in Spanish

Salary Range Transparency: The salary range listed in this announcement reflects the anticipated offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Tentative Interview Dates: November 25-27, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location: 3003 Hospital Dr, Cheverly, MD 20785

Conditions of Employment

Upon selection, the candidate must (where applicable):

• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.