Vital Records Clerk — Front Desk & Data Entry

Prince George's County, Maryland; Hyattsville (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

Prince George’s County Government is seeking a Vital Records Clerk to join the Health Department’s Vital Records Division in Cheverly, MD. This entry-level position handles clerical tasks such as filing, data entry, phone reception, and customer service at the vital records desk, under supervision.

Minimum qualifications include a high school diploma or GED, with preferred bilingual Spanish. This role may involve rotating shifts and compliance with state requirements for vital records, with

Qualifications

• High school diploma or G.E.D. certificate.
• Bilingual in Spanish preferred.

Responsibilities

• Answers phones and addresses customer needs including setting up appointments, answering questions, and redirecting calls as needed.
• Provides service and support to customers who speak English and/or Spanish.
• Assists customers at front desk with record requests, completing applications, payments required, and other general questions.
• Reviews record applications and identification to ensure compliance with state requirements for vital record requests.
• Greets visitors and customers at vital records office and deescalates situations.
• Maintains logs of incoming mail and calls to the Vital Records Office.

Skills

Bilingual in Spanish

Job description

Prince George’s County Government is seeking a Vital Records Clerk to join the Health Department’s Vital Records Division in Cheverly, MD. This entry-level position handles clerical tasks such as filing, data entry, phone reception, and customer service at the vital records desk, under supervision.

Minimum qualifications include a high school diploma or GED, with preferred bilingual Spanish. This role may involve rotating shifts and compliance with state requirements for vital records, with