Spanish-Speaking Processing Specialist

Automatic Data Processing, Inc.; Largo (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation & Sick Leave

Opportunities for Professional Develop

Friendly Team-oriented Work

Job summary

The Revenue Authority of Prince George's County is seeking a motivated, bilingual (Spanish) Administrative Specialist to support Enforcement staff and manage general office duties in Largo, MD. The role handles inquiries from the public by phone and mail, maintains records, processes citations, and prepares correspondence related to violations.

A high school diploma and 2+ years in a public customer service environment are required.

Qualifications

• High school diploma or G.E.D. certificate required.
• Two (2) + years of advanced and/or technical clerical/administrative experience in a public, customer service environment for at least six (6) months.

Responsibilities

• Receives difficult complaints; offers information to interested persons and groups; document preparation.
• Answers incoming calls and correspondence in regard to meter complaints, payments, change of address, court status, court requests, ticket errors, flagging by MVA, making corrections when necessary. Prepares and assists general public with information and correspondence pertaining to violations.
• Proactively reviews account history and provides motorist with detailed information.
• Update account history after each interaction with motorist
• Processes citations, schedule District Court appeals, and responds to inquiries regarding citations issued, collection of fines, and the posting of court dispositions.
• Advises or instructs motorists regarding booted vehicles.
• Processes letters upon receipt of bankruptcy notices.
• Maintains files for violations, court requests, Failure-to-pay, Failure-to-appear, not-on file, closed tickets and meter complaints.
• Responds to customer correspondence by utilizing pre-printed letter format.
• Verifies, proofreads, and edits documents to ensure accuracy.
• Prepares correspondence in response to letter received from motorists.
• Files batches in numerical batch number order.
• Ability to act independently and to recognize situations, which require referral to higher authority.

Job description

The Revenue Authority of Prince George's County is seeking a motivated, bilingual (Spanish) Administrative Specialist to support Enforcement staff and manage general office duties in Largo, MD. The role handles inquiries from the public by phone and mail, maintains records, processes citations, and prepares correspondence related to violations.

A high school diploma and 2+ years in a public customer service environment are required.