Vital EMS Dispatcher: Coordinate Life-Saving Emergencies

County Emergency Communications; Forestville (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Forestville, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather critical details, and coordinate response priorities. You may provide approved instructions prior to responders arriving, following the employer’s protocols and oversight requirements.

This role involves extended console work, headset use, and continuous operation, with potential overnight shifts, weekends, holidays, rotating schedules, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal; check vacancy for exact requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Forestville, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather critical details, and coordinate response priorities. You may provide approved instructions prior to responders arriving, following the employer’s protocols and oversight requirements.

This role involves extended console work, headset use, and continuous operation, with potential overnight shifts, weekends, holidays, rotating schedules, and overtime.