Life-Saving EMS Dispatcher - Urgent Call Center Expert

County Emergency Communications; Greenville (MI); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

County Emergency Communications in Greenville, MI is seeking Emergency Medical Dispatchers to support urgent medical assistance by gathering incident details, establishing priorities, and coordinating resources.

Role involves receiving calls, confirming location and details, guiding responders with protocol-based instructions, and maintaining documentation. Overnight and weekend shifts may be required.

Formación

• High school diploma or equivalent required.
• CPR certification required; additional coursework may be required.
• EMD certification preferred or required depending on vacancy; consult the vacancy.

Responsabilidades

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Conocimientos

Communication skills

Multitasking

Crisis management

Educación

High school diploma or equivalent

Emergency Medical Dispatcher certification

Descripción del empleo

County Emergency Communications in Greenville, MI is seeking Emergency Medical Dispatchers to support urgent medical assistance by gathering incident details, establishing priorities, and coordinating resources.

Role involves receiving calls, confirming location and details, guiding responders with protocol-based instructions, and maintaining documentation. Overnight and weekend shifts may be required.