911 Call Taker – Serve Your Community in Real Time

Regional 911 Intake Solutions; Shasta Lake (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers for Shasta Lake, CA. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Successful candidates typically hold a high school diploma, demonstrate strong listening and typing abilities, and communicate clearly under structured procedures. Experience in customer service or public safety is beneficial.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and following structured procedures are expected.
• Applicants with customer service or public safety experience are preferred.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus on essential questions and instructions.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers for Shasta Lake, CA. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Successful candidates typically hold a high school diploma, demonstrate strong listening and typing abilities, and communicate clearly under structured procedures. Experience in customer service or public safety is beneficial.