Vital 911 Call Taker — Answer Emergencies & Help

Regional 911 Intake Solutions; Berwick (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Berwick, LA is seeking a 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details in dispatch software while following established protocols.

The role emphasizes accurate typing, active listening, and clear communication with callers. Training, shift work, and eligibility for assignments are typical aspects of this position.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or call-center experience helpful but not always required.
• Strong listening and verbal communication skills essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions

Skills

Customer service

Typing

Active listening

Communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Berwick, LA is seeking a 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details in dispatch software while following established protocols.

The role emphasizes accurate typing, active listening, and clear communication with callers. Training, shift work, and eligibility for assignments are typical aspects of this position.