Visual Merchandising Lead – Customer Experience

Vuori; Hingham (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Floor Lead in Hingham, MA to guide the sales team and uphold Vuori's brand standards in a fast-paced store. This full-time role emphasizes leadership, product knowledge, and delivering an exceptional customer experience.

The Floor Lead will supervise daily floor operations, mentor associates, manage fitting rooms, and ensure visual merchandising standards. Availability for mornings/evenings and weekends is required.

Qualifications

• Leadership experience in a retail sales environment.
• Strong customer service orientation with ability to engage customers.
• Excellent communication and interpersonal skills.
• Solid organizational skills and punctuality.

Responsibilities

• Create an unforgettable customer experience and ensure each customer receives the best service possible.
• Lead the sales floor and team to prioritize customer experience and achieve goals.
• Prepare fitting rooms, locate sizes, and provide informed feedback on merchandise.
• Engage customers about product details, new arrivals, and replenishment, inviting them to events.
• Maintain knowledge of what's new and selling well, sharing insights with customers and team.

Skills

Leadership

Customer service

Communication

Organization

Interpersonal skills

Job description

Vuori is seeking a Retail Floor Lead in Hingham, MA to guide the sales team and uphold Vuori's brand standards in a fast-paced store. This full-time role emphasizes leadership, product knowledge, and delivering an exceptional customer experience.

The Floor Lead will supervise daily floor operations, mentor associates, manage fitting rooms, and ensure visual merchandising standards. Availability for mornings/evenings and weekends is required.