Visual Merch Team Leader - Lead, Coach & Drive Sales

Crate and Barrel; Paramus (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Crate and Barrel in Paramus, NJ seeks a Team Leader, Visual to lead the merchandising team, mentor staff, and drive the design vision on the sales floor. You will supervise floorset execution, signage, and replenishment while maintaining brand standards and strong customer service.

You will coach and develop associates, partner with the Assistant Store Leader, and focus on achieving sales goals through effective visual and operational leadership.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Customer service leadership

Visual merchandising

Communication

Coaching

Time management

Job description

Crate and Barrel in Paramus, NJ seeks a Team Leader, Visual to lead the merchandising team, mentor staff, and drive the design vision on the sales floor. You will supervise floorset execution, signage, and replenishment while maintaining brand standards and strong customer service.

You will coach and develop associates, partner with the Assistant Store Leader, and focus on achieving sales goals through effective visual and operational leadership.