Operations Team Leader: Lead, Coach & Store Performance

Crate and Barrel; New Jersey; On-site; USD 42,000 - 62,000; Full time

Job summary

Crate and Barrel in New Jersey seeks a Team Leader – Operations to oversee merchandise flow and store operations. You will lead, plan, and supervise merchandising and stock teams, coordinating with the Assistant Store Leaders for Operations and Visual to ensure a customer-ready salesfloor.

You will mentor staff, manage inventories and back-of-house standards, and drive margin protection through efficient operations and cost control. Strong communication and collaborative leadership are essential.

Qualifications

• 1+ years customer service or retail leadership experience.
• Proficient with Microsoft Office and Google applications.
• Full-Time roles require open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload with Assistant Store Leader.
• Coach associates and maintain a strong presence in the department.
• Support performance and development for the designated team.
• Provide timely feedback to associates and share observations with leadership.
• Train and develop associates on product knowledge, selling, customer service, operations, and procedures.
• Promote sales and act as Leader On Duty (LOD).
• Review business results and customer feedback with leadership.
• Ensure gracious, quick, and efficient customer service.

Skills

Customer service

Retail leadership

Team mentoring

Communication

Problem solving

Tools

Microsoft Office

Google applications

Job description

Crate and Barrel in New Jersey seeks a Team Leader – Operations to oversee merchandise flow and store operations. You will lead, plan, and supervise merchandising and stock teams, coordinating with the Assistant Store Leaders for Operations and Visual to ensure a customer-ready salesfloor.

You will mentor staff, manage inventories and back-of-house standards, and drive margin protection through efficient operations and cost control. Strong communication and collaborative leadership are essential.