Lead Visual Merchandising & Customer Experience

Crate & Barrel; Lone Tree (CO); On-site; USD 52,000 - 72,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader, Visual to bring our merchandise design to life on the sales floor and mentor the merchandising team. You will lead floorset execution, signage, and replenishment while coaching associates and ensuring a superior customer experience that aligns with the brand.

This role requires strong communication, organization, and the ability to work a full-time flexible schedule including nights and weekends.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Communication

Organization

Problem solving

Leadership

Customer service

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader, Visual to bring our merchandise design to life on the sales floor and mentor the merchandising team. You will lead floorset execution, signage, and replenishment while coaching associates and ensuring a superior customer experience that aligns with the brand.

This role requires strong communication, organization, and the ability to work a full-time flexible schedule including nights and weekends.