Visitor Services & Front Desk Coordinator

Thornton Fractional High School District 215; Lansing (IL); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

IMRF pension

15 paid sick days per year

15 paid vacation days per year

15+ paid holidays annually

Fringe benefits as provided by Work/R.

Job summary

The Thornton Fractional High School District 215 seeks a courteous, organized Secretarial/Clerical professional for the T. F. Administrative Center to greet visitors and manage calls. The role supports daily administrative tasks and HR processes in a 12-month environment.

Responsibilities include scheduling, document handling, and providing district information to staff and the public. Strong confidentiality, communication, and Windows/Office proficiency are essential for success.

Qualifications

• High School diploma or equivalent required.
• Experience as a receptionist or equivalent preferred.
• Experience working in a high school setting preferred.

Responsibilities

• Greets individuals entering the office, determines the nature and purpose of their visit, and directs them to their destination.
• Operates multiple-line telephone to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
• Schedules appointments, maintains and updates appointment calendars.
• Transmits information and documents as requested by district administrators.
• Hears complaints and resolves or refers complaints to the appropriate district administrator.
• Files documents/records as directed by human resources staff.
• Provides district information, such as location of campuses, departments, and employees to callers and visitors.
• Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators, computers, copiers, scanners, postage meter, and other office equipment.
• Receives, sorts, distributes, and prepares mail and deliveries.
• Assembles onboarding packets and takes photos of newly hired employees.
• Maintains first floor conference rooms, kitchenette, and reception area, including straightening magazines and taking care of plants.
• Unlocks entry door at start of shift and locks entry door at end of shift.
• Maintains an accurate list of district office staff and campus staff for internal distribution annually and as needed.
• Maintains staff breakroom postings with monthly events, anniversaries, birthdays, etc. as directed by human resources staff.
• Schedules workspace and equipment as requested and prepares lists of participants and sign-in sheets.
• Submits and follows up on workshop/conference requests.
• Monitors and troubleshoots shared office equipment and orders office supplies as needed.
• Other related duties as assigned.

Skills

Front desk greeting

Telephone etiquette

Communication skills

Confidentiality

Bilingual English-Spanish

Education

High School diploma or equivalent

Associate's degree preferred

Tools

Microsoft Windows

Outlook

Word

Job description

The Thornton Fractional High School District 215 seeks a courteous, organized Secretarial/Clerical professional for the T. F. Administrative Center to greet visitors and manage calls. The role supports daily administrative tasks and HR processes in a 12-month environment.

Responsibilities include scheduling, document handling, and providing district information to staff and the public. Strong confidentiality, communication, and Windows/Office proficiency are essential for success.