Visitor Engagement Associate

Lower-East-Side-Tenement-Museum; New York (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

The Lower East Side Tenement Museum in New York, NY seeks a part-time Visitor Engagement Associate to ensure an exceptional guest experience. You will handle ticketing, memberships, visitor inquiries, and retail operations at the museum shop, engaging with the public to enhance their visit.

Responsibilities include welcoming visitors, processing payments, assisting with tours, and providing local recommendations while upholding policies and ensuring safety and a welcoming atmosphere.

Qualifications

• 6 months to 1 year of experience in visitor services, retail, or a call center environment preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office; experience with Ticketure and/or SalesVu is a +.
• Previous experience with cash handling and POS systems is beneficial.
• Interest in books, New York history, and immigration themes is a plus.
• Physically able to lift and carry merchandise and stand for extended periods.
• Availability to work weekends, evenings, and holidays as needed.

Responsibilities

• Welcome and assist visitors with ticket purchases and membership sign-ups.
• Process payments and manage the ticketing system at the Visitor Center.
• Handle visitor inquiries in person, over the phone, and via email with professionalism and enthusiasm.
• Maintain high customer service standards while managing visitor flow and enforcing tour protocols.
• Set up assisted listening devices for guests as needed.
• Coordinate with the Education department via walkie-talkie to ensure seamless visitor support.
• Operate the SalesVu system for transactions, returns, and cash handling.
• Provide product recommendations and engage customers in the museum shop.
• Maintain the sales floor, restock merchandise, and support visual merchandising.
• Assist with inventory tracking and participate in annual inventory counts.
• Develop a strong understanding of museum programs, tours, and events to provide helpful visitor information.
• Offer recommendations on local attractions, restaurants, and points of interest.
• Help manage crowds and coordinate large groups, including school groups and families.
• Uphold museum policies while demonstrating professional and ethical conduct.

Skills

Communication

Customer service

Interpersonal skills

Problem solving

Teamwork

Tools

Microsoft Office

Ticketure

SalesVu

POS systems

Job description

The Visitor Engagement Associate is a key frontline role, ensuring an exceptional experience for all museum guests. This position involves ticket and membership sales, visitor support, tour assistance, and retail operations in the museum shop. The ideal candidate is a proactive, customer-focused professional who enjoys interacting with the public and enhancing their museum visit.

This is a part time, union position with a three (3) day a week schedule of Sunday, Monday, Tuesday.

Responsibilities

Visitor Services & Ticketing

• Welcome and assist visitors with ticket purchases and membership sign-ups.
• Process payments and manage the ticketing system at the Visitor Center.
• Handle visitor inquiries in person, over the phone, and via email with professionalism and enthusiasm.
• Maintain high customer service standards while managing visitor flow and enforcing tour protocols.
• Set up assisted listening devices for guests as needed.
• Coordinate with the Education department via walkie-talkie to ensure seamless visitor support.

Retail & Museum Shop Operations

• Operate the SalesVu system for transactions, returns, and cash handling.
• Provide product recommendations and engage customers in the museum shop.
• Maintain the sales floor, restock merchandise, and support visual merchandising.
• Assist with inventory tracking and participate in annual inventory counts.
• Develop a strong understanding of museum programs, tours, and events to provide helpful visitor information.
• Offer recommendations on local attractions, restaurants, and points of interest.
• Help manage crowds and coordinate large groups, including school groups and families.
• Uphold museum policies while demonstrating professional and ethical conduct.

Qualifications

• 6 months to 1 year of experience in visitor services, retail, or a call center environment preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office; experience with Ticketure and/or SalesVu is a plus.
• Previous experience with cash handling and POS systems is beneficial.
• Interest in books, New York history, and immigration themes is a plus.
• Physically able to lift and carry merchandise and stand for extended periods.
• Availability to work weekends, evenings, and holidays as needed.

This role is perfect for individuals who are passionate about history, museums, and creating a welcoming and memorable experience for visitors.