Event Support Crew Member I

Nauticus; Norfolk (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid holidays

Vacation & sick leave

Pension plan

Life insurance

Medical & dental

457 deferred compensation

Employee parking

Job summary

Nauticus in Norfolk, VA seeks an Event Support Crew Member I to maintain cleanliness across the Maritime Center, Battleship Wisconsin, Sailing Center, and Cruise Terminal, while assisting with daily operations. You will set up rooms for meetings and events, support cruise port activity, transport equipment, and help ensure smooth guest flow with a friendly, service-oriented approach.

No prior experience required; TWIC may be required.

Qualifications

• Ability to read and understand written instructions.
• TWIC credential required or preferred.
• Experience in customer-facing roles is a plus.

Responsibilities

• Dust, mop, vacuum and sanitize to maintain cleanliness in the Maritime Center, Battleship Wisconsin, Sailing Center, and Cruise Terminal.
• Set up rooms and meeting spaces for events, moving furniture and setting tables and chairs as needed.
• Deliver, assemble, and remove equipment for events and cruise operations.
• Support crowd flow and respond to housekeeping or facility needs during cruise port days.
• Interact with guests and coworkers in a positive, professional manner.

Skills

Customer service

Guest interaction

Teamwork

Education

TWIC

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.

Nauticus is a maritime discovery center located along the waterfront of downtown Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.

The Event Support Crew Member I will maintain a high standard of cleanliness for the Maritime Center, Battleship, Sailing Center, and the Cruise Terminal. Work closely with other teams in a highly dynamic environment supporting daytime operations, events, Cruise and Port of Calls.

Essential Functions

Essential functions include but are not limited to:

Housekeeping

• Perform general, routine housekeeping duties to include:
• Dust, mop, vacuum.
• Sanitize restrooms.
• Clean and maintain glass windows, glass doors, and other surfaces.
• Maintain and re-supply restrooms.
• Empty trash receptacles, dispose of trash into dumpsters, breakdown boxes for proper disposal.
• Perform routine housekeeping duties in office spaces (e.g., dust, vacuum, trash, kitchen, refrigerator, etc.).
• Completes daily assigned tasks (as requested) to ensure all areas remain safe, orderly, and welcoming.
• Assists with inspection, minor repairs, and general maintenance of housekeeping tools, equipment, and operational assets.
• Other duties as assigned.

Events/Cruise/Port Of Calls

• Set-up rooms and meeting spaces (e.g., moving furniture, transport boxes in and outside of the facility, setting tables and chairs, etc.)
• Support increased activity during cruise and port of call days by preparing terminal spaces, assisting with crowd flow equipment and responding promptly to housekeeping or facility needs as they arise.
• Performs delivery, assembly, and removal of equipment such as tables, chairs, stanchions, and signage to ensure smooth events and cruise passenger flow and operational readiness.
• Participate in daily Cruise operations as needed.
• Other duties as assigned.

Overall

• Engage with guests throughout the facilities with a positive and approachable demeanor.
• Demonstrate excellent customer service when interacting with passengers, crew members, coworkers, port officials, and the public.
• Contribute to a positive and efficient operational environment through clear communication and teamwork.
• Must be able to stand for extended periods, lift items from ground to above shoulder level, climb, bend, stoop, sit, push, pull, and perform tasks requiring manual dexterity.
• Other duties as assigned.

Education/Experience

Work requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge equivalent to less than high school or equivalency.

No Experience Required

• One year of experience in housekeeping and event support.
• Transportation Worker Identification Credential (TWIC).

Additional Information & Requirements

Work Location

One Waterside Drive, Norfolk, VA 23510

Work Hours

Wednesday through Sunday, and some holidays.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.