Visitor Experience Specialist

ummh; Worcester (MA); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health seeks a Visitor Screening Ambassador to greet patients and visitors, provide information, and support a safe hospital environment. You will collaborate with multiple departments to ensure patient and visitor satisfaction while maintaining security and confidentiality.

The role requires a high school diploma, strong customer service and communication skills, and the ability to multitask. Weekend availability and a signing bonus eligibility may apply in interview discussions.

Qualifications

• License/Certification/Education: Required: High School graduate or equivalent.
• Experience/Skills: Required: Strong customer service (1 year +) and communication skills.
• Phone and computer skills.
• Ability to multitask and prioritize.
• Familiarity with basic medical terminology.

Responsibilities

• Greet patients and visitors promptly and courteously, providing accurate information about services and a positive image of UMass Memorial Medical Center.
• Provide basic patient status information, visiting times, and procedures to patients, visitors, and callers.
• Distribute standardized directions to UMMMC facilities and assist with patient location information.
• Ensure procedures for patient security and confidentiality are followed.
• Assist with the visitor management program including screening, data entry, tracking, and temperature checks as needed.
• Use computer systems to access daily patient schedules and sites of service, providing appointment information.
• Reference patient location, admissions and discharges, and visitor instructions as needed.
• Handle a high volume of telephone calls from patients, visitors, vendors, and staff.
• Arrange taxi or other basic transportation when required.
• Monitor lobby activity and coordinate with Security on potential issues.
• Arrange escorts for patients/visitors to assigned areas.
• Distribute PPE to employees, patients, and visitors.

Skills

Customer service

Communication

Multitasking

Prioritization

Education

High School diploma

Tools

Phone

Computer

Job description

UMass Memorial Health seeks a Visitor Screening Ambassador to greet patients and visitors, provide information, and support a safe hospital environment. You will collaborate with multiple departments to ensure patient and visitor satisfaction while maintaining security and confidentiality.

The role requires a high school diploma, strong customer service and communication skills, and the ability to multitask. Weekend availability and a signing bonus eligibility may apply in interview discussions.