Patient & Visitor Experience Ambassador

C100 UMass Memorial Medical Center, Inc.; United States; On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Medical Center, Inc. is seeking a Visitor Screening Ambassador who will greet patients and visitors, provide accurate information, and support patient satisfaction.

The role involves handling calls, coordinating visiting times, and assisting with escort and transport needs in a busy hospital setting. The position requires strong customer service and communication skills, a high school graduate, and familiarity with basic medical terminology.

Qualifications

• Strong customer service (1 year +) and communication skills.
• Phone and computer skills.
• Ability to multitask and prioritize.
• Familiarity with basic medical terminology.

Responsibilities

• Act as the customer service informational resource for patients, families and visitors as they enter the hospital.
• Works collaboratively with other departments to ensure patient/customer satisfaction.
• Greet patients and visitors promptly and courteously and provide accurate information regarding services.
• Provide basic patient status information and visiting times and procedures.
• Distribute directions to UMMMC facilities and assist with the visitor management program.
• Handle a high volume of telephone calls concerning patients, visitors, vendors and staff.
• Assist with escorts, transportation coordination, PPE distribution, and security notifications.

Job description

UMass Memorial Medical Center, Inc. is seeking a Visitor Screening Ambassador who will greet patients and visitors, provide accurate information, and support patient satisfaction.

The role involves handling calls, coordinating visiting times, and assisting with escort and transport needs in a busy hospital setting. The position requires strong customer service and communication skills, a high school graduate, and familiarity with basic medical terminology.