Hospital Visitor Experience Ambassador

Umass-Memorial-Health-; Worcester (MA); On-site; USD 27,000 - 37,000; Full time

Job summary

UMass Memorial Health in Worcester, MA seeks a Visitor Screening Ambassador to greet patients and visitors, provide information, and assist with scheduling and directions. The role collaborates with hospital departments to ensure patient and visitor satisfaction while upholding privacy and security standards.

Responsibilities include handling a high volume of calls, coordinating with security, and supporting the visitor management program.

Qualifications

• High School diploma or equivalent required.
• Strong customer service experience (1 year+).
• Basic medical terminology knowledge useful.

Responsibilities

• Greets patients and visitors promptly and courteously with accurate information.
• Provides basic patient status information and visiting procedures.
• Distributes directions to facilities and maintains patient confidentiality.
• Assists with visitor management, data entry, and temperature checks.
• Uses schedules to inform patients and visitors of appointments and locations.
• Manages high volumes of calls from patients, visitors, vendors and staff.

Skills

Customer service

Communication

Multitasking

Phone skills

Education

High School diploma

Job description

UMass Memorial Health in Worcester, MA seeks a Visitor Screening Ambassador to greet patients and visitors, provide information, and assist with scheduling and directions. The role collaborates with hospital departments to ensure patient and visitor satisfaction while upholding privacy and security standards.

Responsibilities include handling a high volume of calls, coordinating with security, and supporting the visitor management program.