Patient Experience Ambassador

UMass Memorial Health; Maryland; On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Visitor Screening Ambassador to welcome patients and visitors, provide information, and support a safe hospital environment.

You will screen visitors, coordinate with security, assist with schedules and transport, and distribute PPE. This is a non-exempt role with mixed shifts, including weekends, offering a wage within the stated range and potential signing bonus.

Qualifications

• High School diploma or equivalent is required.
• Strong customer service experience is preferred.
• Excellent communication and phone skills are required.
• Proficiency with computers and basic software.
• Ability to multitask and prioritize daily tasks.
• Familiarity with basic medical terminology is preferred.

Responsibilities

• Greets patients and visitors promptly and courteously, providing accurate information about services.
• Assists with the visitor management program including screening and documenting data.
• Provides daily schedules and appointment information; references patient location and admissions.
• Manages a high volume of calls and arranges basic transportation for patients and visitors.
• Distributes PPE to employees, patients and visitors.

Skills

Strong customer service

Communication

Phone skills

Computer skills

Multitasking

Medical terminology

Education

High School diploma or equivalent

Job description

UMass Memorial Health is seeking a Visitor Screening Ambassador to welcome patients and visitors, provide information, and support a safe hospital environment.

You will screen visitors, coordinate with security, assist with schedules and transport, and distribute PPE. This is a non-exempt role with mixed shifts, including weekends, offering a wage within the stated range and potential signing bonus.