Visitor Experience Manager - Front-of-House Lead

UT Dallas; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

BCBS PPO Medical Insurance Options – %

AD&D Insurance

Dental & Vision Plan Options

Disability Insurance (Long/Short-term)

TRS Retirement Plan

Fertility Benefits

Paid time off

Job summary

The Crow Museum of Asian Art of the University of Texas at Dallas seeks a Visitor Experience Manager for its Dallas-area location. You will lead visitor-facing operations, supervise front-of-house staff, oversee security, and support membership and donor hospitality initiatives.

You will engage with visitors, coordinate programs, and ensure a welcoming environment while maintaining policy, training, and performance records. The role requires strong communication and a passion for the arts.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Three years of related museum experience.
• Experience in customer service and security for a museum.
• Ability to learn artwork and communicate this information to visitors.
• Outgoing personality with exemplary communication skills.

Responsibilities

• Lead visitor experience standards and ensure a welcoming and accessible environment.
• Directly supervise four Senior Customer Service Assistants and oversee student employees.
• Recruit, train, schedule, coach, and evaluate front-of-house staff.
• Serve as the primary escalation point for visitor concerns and service recovery.
• Oversee daily security, front-of-house operations, visitor orientation, and guest services.
• Support membership growth, donor hospitality, and advancement initiatives.
• Coordinate visitor services staffing for programs, special events, and exhibition openings.
• Track visitor feedback and operational metrics and recommend improvements.
• Maintain policies, procedures, training materials, and operational records.

Skills

Customer service

Security

Bilingual

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Crow Museum of Asian Art of the University of Texas at Dallas seeks a Visitor Experience Manager for its Dallas-area location. You will lead visitor-facing operations, supervise front-of-house staff, oversee security, and support membership and donor hospitality initiatives.

You will engage with visitors, coordinate programs, and ensure a welcoming environment while maintaining policy, training, and performance records. The role requires strong communication and a passion for the arts.