Museum Front-of-House & Visitor Experience Lead

UT Dallas; Nebraska; In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance (BCBS PPO)

Dental & Vision Plan Options

Paid time off

TRS Retirement Plan

Descrizione del lavoro

The Crow Museum of Asian Art at UT Dallas in Richardson seeks a Visitor Experience Manager to lead front-of-house operations, security, guest engagement, and donor hospitality. You will supervise four Senior Customer Service Assistants and student staff, ensuring a welcoming and accessible environment for all visitors.

Responsibilities include training and scheduling front-of-house teams, handling visitor concerns, coordinating programs and events, and tracking feedback to drive improvements.

Competenze

• Bachelor’s degree and 3 years of related experience or equivalent.
• Experience in customer service and security for a museum.
• Bilingual preferred but not required.
• Ability and willingness to learn about artwork in the galleries and communicate this information with visitors.
• Outgoing personality with exemplary communication skills.
• Ability to address difficult situations in a compassionate and friendly manner.
• High professional integrity: reliable, flexible, excellent work ethic.
• Knowledge of and ability to use Microsoft Office (Excel, Word, Outlook).

Mansioni

• Lead visitor experience standards and ensure a welcoming and accessible environment.
• Directly supervise four Senior Customer Service Assistants and oversee student employees.
• Recruit, train, schedule, coach, and evaluate front-of-house staff.
• Serve as the primary escalation point for visitor concerns and service recovery.
• Oversee daily security, front-of-house operations, visitor orientation, and guest services.
• Support membership growth, donor hospitality, and advancement initiatives.
• Coordinate visitor services staffing for programs, special events, and exhibition openings.
• Track visitor feedback and operational metrics and recommend improvements.
• Maintain policies, procedures, training materials, and operational records.

Conoscenze

Customer service

Security

Museum operations

Communication

Leadership

Microsoft Office

Excel

Word

Outlook

Formazione

Bachelor's degree

Strumenti

Excel

Word

Outlook

Descrizione del lavoro

The Crow Museum of Asian Art at UT Dallas in Richardson seeks a Visitor Experience Manager to lead front-of-house operations, security, guest engagement, and donor hospitality. You will supervise four Senior Customer Service Assistants and student staff, ensuring a welcoming and accessible environment for all visitors.

Responsibilities include training and scheduling front-of-house teams, handling visitor concerns, coordinating programs and events, and tracking feedback to drive improvements.