Museum Visitor Experience Lead

University of Texas at Dallas; Richardson (TX); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Tuition Benefits

Health Insurance

AD&D Insurance

Dental & Vision

Disability Insurance

Retirement Plan (TRS)

Fertility Benefits

Paid Time Off

Job summary

The Crow Museum of Asian Art of the University of Texas at Dallas, Richardson location, seeks a Visitor Experience Manager to lead front-of-house operations, oversee security, guest engagement, and visitor services. This role supervises four Senior Customer Service Assistants and supports student staff in busy museum environments.

Ideal candidates bring a background in museum customer service and security, strong communication skills, and a passion for art and education.

Qualifications

• Bachelor's degree required; three years of related experience or equivalent
• Experience in customer service and security in a museum is preferred
• Bilingual preferred but not required
• Ability to learn artwork details and communicate with visitors
• Strong communication, professionalism, and flexibility in handling difficult situations

Responsibilities

• Lead visitor experience standards to ensure a welcoming environment
• Supervise four Senior Customer Service Assistants and oversee student workers
• Recruit, train, schedule, coach, and evaluate front-of-house staff
• Serve as primary escalation point for visitor concerns and service recovery
• Oversee daily security, front-of-house operations, and guest services
• Support membership growth and donor hospitality
• Coordinate staffing for programs, events, and exhibitions
• Track visitor feedback and operational metrics and suggest improvements
• Maintain policies, procedures, training materials, and records

Skills

People management

Visitor services

Security awareness

Guest engagement

Donor hospitality

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The Crow Museum of Asian Art of the University of Texas at Dallas, Richardson location, seeks a Visitor Experience Manager to lead front-of-house operations, oversee security, guest engagement, and visitor services. This role supervises four Senior Customer Service Assistants and supports student staff in busy museum environments.

Ideal candidates bring a background in museum customer service and security, strong communication skills, and a passion for art and education.