Guest Services Team Lead - Museum Experience

University of Chicago; United States; On-site; USD 30,000 - 33,000; Full time

Job summary

The University of Chicago, Smart Museum of Art, is seeking a Guest Services Team Lead to manage front-line staff and ensure a welcoming visitor experience. You will oversee training, scheduling, and coordination with security and other departments while serving as a keyholder for openings and events.

Ideal candidates have 2–5 years in guest-facing roles, a focus on DEI, and comfort with public speaking and staff mentorship. This is a full-time, on-site role with weekend availability.

Qualifications

• 2–5 years of work experience in a related job discipline.
• Vocational training or equivalent experience in a related field.
• Certifications: not specified in posting.

Responsibilities

• Recruits, hires, trains, and manages the Guest Services team including students.
• Ensures safety, adherence to museum protocols, and excellent customer service.
• Maintains staff scheduling, performance coaching and training materials.
• Acts as a primary keyholder for opening/closing and after-hours events.
• Collaborates with other departments on operations, rentals, and programs.

Skills

Leadership

Customer service

Team management

Public speaking

Communication skills

Education

Bachelor's degree in related field

Vocational training / equivalent experience

Tools

Windows

Microsoft Office

Job description

The University of Chicago, Smart Museum of Art, is seeking a Guest Services Team Lead to manage front-line staff and ensure a welcoming visitor experience. You will oversee training, scheduling, and coordination with security and other departments while serving as a keyholder for openings and events.

Ideal candidates have 2–5 years in guest-facing roles, a focus on DEI, and comfort with public speaking and staff mentorship. This is a full-time, on-site role with weekend availability.