Program Manager I

University of Texas at Dallas; Richardson (TX); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Tuition Benefits

Health Insurance

AD&D Insurance

Dental & Vision

Disability Insurance

Retirement Plan (TRS)

Fertility Benefits

Paid Time Off

Job summary

The Crow Museum of Asian Art of the University of Texas at Dallas, Richardson location, seeks a Visitor Experience Manager to lead front-of-house operations, oversee security, guest engagement, and visitor services. This role supervises four Senior Customer Service Assistants and supports student staff in busy museum environments.

Ideal candidates bring a background in museum customer service and security, strong communication skills, and a passion for art and education.

Qualifications

• Bachelor's degree required; three years of related experience or equivalent
• Experience in customer service and security in a museum is preferred
• Bilingual preferred but not required
• Ability to learn artwork details and communicate with visitors
• Strong communication, professionalism, and flexibility in handling difficult situations

Responsibilities

• Lead visitor experience standards to ensure a welcoming environment
• Supervise four Senior Customer Service Assistants and oversee student workers
• Recruit, train, schedule, coach, and evaluate front-of-house staff
• Serve as primary escalation point for visitor concerns and service recovery
• Oversee daily security, front-of-house operations, and guest services
• Support membership growth and donor hospitality
• Coordinate staffing for programs, events, and exhibitions
• Track visitor feedback and operational metrics and suggest improvements
• Maintain policies, procedures, training materials, and records

Skills

People management

Visitor services

Security awareness

Guest engagement

Donor hospitality

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Posting Details

Posting Number: S07342P

Position Title: Program Manager I

Functional Title: Visitor Experience Manager

Department: Crow Museum

Salary Range: $65,000

Pay Basis: Monthly

Position Status: Regular full-time

Location: Richardson

Desired Start Date: 12/01/2026

Job Summary

The Visitor Experience Manager serves as the primary leader of visitor-facing operations at the Crow Museum of Asian Art of the University of Texas at Dallas, Richardson location. The position oversees security, visitor services, guest engagement, membership promotion, donor hospitality, and frontline operations. The role directly supervises four Senior Customer Service Assistants and oversees all student employees supporting front-of-house operations.

About The Crow Museum of Asian Art of the University of Texas at Dallas

The Crow Museum of Asian Art inspires and promotes learning and dialogue about the arts and cultures of Asia through our exhibitions, the research and preservation of our collections, artistic and educational programming, and visitor experience and engagement. We accomplish this in accordance with the highest professional standards, through collaboration with our community partners; nationally and internationally. We define Asia as not one place, time, or idea. By cultivating compassion through our work, we build greater awareness and a shared sense of what it means to be human.

Minimum Education and Experience

Bachelor's degree. Three (3) years of related experience. An equivalent combination of education and experience may be considered.

Preferred Education and Experience

• Experience in customer service and security for a museum.


• Bilingual preferred but not required.


• A love and appreciation of the arts and an incredible curiosity about humanity and the objects left as our history.


• Ability and willingness to learn about artwork in the galleries and communicate this information with visitors.


• Outgoing personality, comfortable meeting and engaging with new people, and demonstrated exemplary communication skills.


• Ability to actively address difficult situations in a compassionate and friendly manner.


• Candidate should also have high professional integrity: reliable, flexible, excellent work ethic.


• Knowledge of and ability to use Microsoft Office (Excel, Word, Outlook)

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

• Lead visitor experience standards and ensure a welcoming and accessible environment.


• Directly supervise four Senior Customer Service Assistants and oversee student employees.


• Recruit, train, schedule, coach, and evaluate front-of-house staff.


• Serve as the primary escalation point for visitor concerns and service recovery.


• Oversee daily security, front-of-house operations, visitor orientation, and guest services.


• Support membership growth, donor hospitality, and advancement initiatives.


• Coordinate visitor services staffing for programs, special events, and exhibition openings.


• Track visitor feedback and operational metrics and recommend improvements.


• Maintain policies, procedures, training materials, and operational records.

Physical Demands and Working Conditions

• Light to medium sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling


• Warehouse, art storage environment, open office area


• Individuals must live within the DFW metroplex


• Work will be performed on-site and in person

Additional Information

Work is conducted on-site and in-person. The Museum's public hours of operation are Tuesday - Sunday, 11:00 AM - 5:00 PM.

What We Can Offer

• Competitive Salary


• Tuition Benefits


• BCBS PPO Medical Insurance Options - including 100% paid employee medical coverage for full-time employees


• AD&D Insurance


• Dental & Vision Plan Options


• Optional Long and Short-term Disability


• TRS Retirement Plan


• Fertility Benefits


• Paid time off

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

About Us

UT Dallas is a top public research university located in one of the nation's fastest-growing metropolitan regions. Our seven schools offer more than 140 undergraduate and graduate programs, plus professional certificates and fast-track programs. Our student body is 31,000 strong, reflecting students from over 100 countries and a multiplicity of identities and experiences. UT Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world.

Rich with visual and performing arts venues, museum districts, professional and semi-professional athletics teams, botanical gardens, accessible trails and so much more, the Dallas-Fort Worth (DFW) metroplex has something for everyone to explore. UT Dallas partners with regional higher education institutions and school districts and with the Richardson Innovation Quarter (Richardson IQ), a major hub for innovation, entrepreneurship, and educational activities.

Let us be your employer of choice! #WHOOSH

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.