Museum Visitor Experience Lead — Frontline, Retail & Events

Tucson Museum Of Art and Historic Block; Tucson (AZ); On-site; USD 52,000 - 74,000; Full time

Job summary

Tucson Museum Of Art and Historic Block is seeking an Assistant Director of Visitor Experience to lead day-to-day visitor services, admissions, and the Museum Store. The role guides front-line staff to deliver welcoming, inclusive service and to grow earned revenue through store and vendor activations.

The position reports to the Senior Director of Visitor Experience and Safety and requires collaboration across curatorial, education, marketing, and facilities teams to ensure a cohesive visitor

Qualifications

• Associate or bachelor’s degree or equivalent professional experience.
• 3–5 years in visitor services, retail operations, hospitality, or customer service in a museum or nonprofit.
• Demonstrated training and supervisory experience with front-line or customer-facing staff.

Responsibilities

• Implement visitor experience policies and service standards.
• Provide visible leadership for front-line staff and model hospitality and inclusivity.
• Ensure high-quality customer service across admissions, retail, and public spaces.
• Address visitor questions, concerns, and service recovery promptly and professionally.
• Support staffing coverage for daily operations, evenings, weekends, and events.
• Oversee Museum Store operations and vendor opportunities to support revenue goals.
• Coordinate retail offerings with exhibitions and events for an integrated visitor experience.
• Recruit, onboard, train, and supervise Visitor Experience Associates.

Skills

Customer service

Staff supervision

Training

Hospitality

Communication

Problem solving

Organizational skills

Flexibility

Education

Associate or bachelor's degree in hospitality, business, arts administration, museum studies, or related field

Tools

POS systems

Inventory management

Job description

Tucson Museum Of Art and Historic Block is seeking an Assistant Director of Visitor Experience to lead day-to-day visitor services, admissions, and the Museum Store. The role guides front-line staff to deliver welcoming, inclusive service and to grow earned revenue through store and vendor activations.

The position reports to the Senior Director of Visitor Experience and Safety and requires collaboration across curatorial, education, marketing, and facilities teams to ensure a cohesive visitor