Visionary Store Manager: Elevate Customer Experience & KPIs

LensCrafters; South Burlington (VT); On-site; USD 63,815 - 110,463; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

LensCrafters Store Manager role in Vermont requires leading a team to deliver exceptional customer service and drive key performance indicators. You will train staff, analyze reports, and hire engaged team members to ensure optimal store operations and patient experience.

Role emphasizes collaboration with optometry partners, adherence to safety standards, and ownership of inventory, visual standards, and processes to provide a top-quality customer journey.

Qualifications

• High School diploma or equivalent.
• 4+ years of management/supervisory experience.
• Knowledge of store operations and business implications.
• Strong influencing, negotiating and communication skills.
• Ability to manage time under aggressive deadlines.
• Familiarity with cash registers, computers and calculators.

Responsibilities

• Ensure unsurpassed customer service.
• Provide training and coaching to the team.
• Analyze reporting to improve store KPIs.
• Attract and hire highly engaged team for right roles.
• Partner with Doctor of Optometry to elevate customer/patient experience.
• Maintain store operations, inventory and visual standards.

Skills

Management experience

Influencing & negotiating

Team leadership

Communication skills

Math skills

Sales skills

Cash handling / POS

Optical knowledge

Education

High School diploma

College degree

Tools

Cash register systems

POS software

Job description

LensCrafters Store Manager role in Vermont requires leading a team to deliver exceptional customer service and drive key performance indicators. You will train staff, analyze reports, and hire engaged team members to ensure optimal store operations and patient experience.

Role emphasizes collaboration with optometry partners, adherence to safety standards, and ownership of inventory, visual standards, and processes to provide a top-quality customer journey.