Visionary Store Manager: Elevate Customer Experience

LensCrafters; Sandy (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

LensCrafters in Sandy, Utah is seeking a Store Manager to lead store operations and customer experience. You will drive KPIs, coach a sales and service team, and ensure flawless execution of brand standards across daily operations.

You will partner with optometry leadership to elevate patient care, manage staffing and inventory, and maintain safe, welcoming store environments with strong fiscal oversight.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, Sales to Plan, Customer Count, Labor, Training Saturation
• Attracts and hires highly engaged team to ensure the store has the right people in the right place
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines
• Ensures all Company approved safety programs are implemented and maintained consistently

Skills

Team leadership

Negotiation

Communication

People management

Sales skills

Time management

Education

High School diploma or equivalent

College degree or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters in Sandy, Utah is seeking a Store Manager to lead store operations and customer experience. You will drive KPIs, coach a sales and service team, and ensure flawless execution of brand standards across daily operations.

You will partner with optometry leadership to elevate patient care, manage staffing and inventory, and maintain safe, welcoming store environments with strong fiscal oversight.