Store Manager – Vision Care Leader

LensCrafters; Broomfield (CO); On-site; USD 66,000 - 114,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is a place for visionaries. The Store Manager delivers KPI by integrating the Brand Story and ensuring flawless execution of the customer experience. The role leads the team to provide unsurpassed service and partners with the Doctor of Optometry to enhance customer care.

We are part of EssilorLuxottica, a global leader in eyewear and eye care, with a worldwide community of over 200,000 employees. This is a full-time store leadership position in the US retail network.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including:NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Skills

Customer service

Team leadership

Communication

Sales skills

Time management

Cash handling

Education

High School diploma or equivalent

Bachelor’s degree or equivalent

Tools

Cash register systems

LC Dashboard

Job description

LensCrafters is a place for visionaries. The Store Manager delivers KPI by integrating the Brand Story and ensuring flawless execution of the customer experience. The role leads the team to provide unsurpassed service and partners with the Doctor of Optometry to enhance customer care.

We are part of EssilorLuxottica, a global leader in eyewear and eye care, with a worldwide community of over 200,000 employees. This is a full-time store leadership position in the US retail network.