Vision & Eyewear Experience Specialist

LensCrafters; Sacramento (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

LensCrafters in Sacramento is seeking an EyeCare Advisor to deliver the LensCrafters Experience, align doctor and retail functions, and ensure high-quality optometric care at the point of service.

You will greet customers, explain paperwork, assist with frames and lenses, and support patients through pre-exam testing and product guidance. HIPAA-compliant handling of records and precise POS use are required.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greet customers without delay (within 30 seconds).
• Promptly answer the telephone (3 rings) in a friendly and courteous manner.
• Explain all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Show patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Explains to customers “One Hour” processing and expected delivery times.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Strong communicator

Attention to detail

Sales skills

Strong basic math

Cash register familiarity

Organization

Education

High School graduate or equivalent

Tools

POS system

Job description

LensCrafters in Sacramento is seeking an EyeCare Advisor to deliver the LensCrafters Experience, align doctor and retail functions, and ensure high-quality optometric care at the point of service.

You will greet customers, explain paperwork, assist with frames and lenses, and support patients through pre-exam testing and product guidance. HIPAA-compliant handling of records and precise POS use are required.